Is Go Truck Stop really owned by people who have been drivers?
Yes,
in fact, there is over 100 years of over the road experience in Go Truck Stop management. We are not just another large Internet company of computer gurus that
decided selling a line of over the road truck accessories to drivers was a good
way to make money. We have used and tested a large number of the truck accessories that we sell.
We
have taken that experience and used it to find and offer truck accessories that
we know will give a driver the quality, price, and service they expect and deserve.
Back to
Top
How
much is the shipping on my order?
Shipping
is free on all orders over $100.00 shipped in the USA, shipping on orders under
$100.00 will be shown on your order.
Back
to Top
How
Can I Contact Go Truck Stop About My Order?
The
best way to contact Go Truck Stop is through our Contact
Page We will review your message immediately and reply to your request quickly
if a reply is necessary. You can also check your order online.
Back
to Top
What If My Order Is Damaged
When I Get It?
If your order
is received damaged due to shipment, keep the original shipping material and Contact
Us immediately.
If your order
packaging appears damaged upon arrival or has been opened and then taped shut,
do not accept delivery! If you are not there to sign for your package, contact
the carrier immediately, and tell them the driver left a damaged or previously
opened package and that you wish to refuse it. You have 48 hours (two business
days) in which to notify us your order arrived damaged. After 48 hours (two business
days) we will not accept any claims that your order arrived damaged. Damaged orders
will be exchanged for the same product only.
Back
to Top
Is There A Warranty
On Go Truck Stop Products?
Yes,
all products on Go Truck Stop has the manufactures warranty. We NEVER sell used
or refurbished products, unless noted.
If
a product purchased from us has appeared to fail and it is covered by a Manufacturer's
Warranty, we will attempt to help you exercise your rights under the Manufactures
Warranty. It is up to you to contact the manufacturer and get their approval for
an Exchange under their Warranty program. We will need the name and the telephone
number and extension of the person you spoke with or we can not help you.
Back
to Top
How Long Before
I Receive My Order?
Your order is
shipped within 48-72 hours of receipt. We only ship by UPS, USPS or FedEx ground unless
you request other shipping, you should receive your order within 5 - 7 business
days. In the case of back-orders, we will notify you of any delays.
Back
to Top
Where can I Purchase
Go Truck Stop Products?
Our original
marketing plan was to market Go Truck Stop products direct to the customer
on the Internet. Should we start marketing Go Truck Stop products through
retail stores, we will post the name and address of these retail stores on the
Internet.
Back
to Top
Is It Safe To
Purchase Go Truck Stop Products On The Internet?
Ordering
Online with us is safe and secure! We employ a method of interaction with our
visitors that does not compromise credit card information. This online system
is 100% secure.
A note about the Fair Credit Billing Act. Under this
act, your bank limit your total loss and cannot hold you liable for than fifty
dollars of reported fraudulent charges. In the event your card is used in a fraudulent
manner, you must notify your bank or card issuer immediately and in accordance
with its reporting rules and procedures.
We encourage you to feel comfortable
using your credit card to conduct commerce on our site. If you wish, you may also
send us a U.S. Postal Money Order (only) or a personal check. Personal checks
will delay your order as we must wait for your funds to clear before we ship any
merchandise.
Back
to Top
Will You Sell
My Name And Information?
We never sell or furnish our customers information to third parties. We are the sole owner
of the information collected on this site. We will not sell, share, or rent this
information to others. In the event that GoTruckStop.com is aquired by a third party, customer information will remain the sole property of GoTruckStop.com.
Back
to Top
Does Go
Truck Stop Have A News Letter?
Yes,
we have a news letter to keep our customers informed of new products and information
about our products. We have an opt-out page to unsubscribe if you do not want
to receive the news letter.
| 
