Store
Security
Ordering
Online with us is safe and secure! We employ a method of interaction with our
visitors that does not compromise credit card information. This online system
is 100% secure.
All data is protected
using the most advanced methods available. We take every precaution to protect
our users information. When users submit sensitive information via the website,
their information is protected both online and off-line.
| Payment
Use Major Credit Card, Check, Money
Order, Cashier's Check or PayPal!
|
TERMS &
CONDITIONS
Shipping and Delivery
We use the shipping method that is best for each customer
based on the product that is ordered. Items may occasionally become
Back-Ordered and could take up to 4 weeks for delivery. If
an item is Back-Ordered, you will be notified and have the
chance to reverse your order.
Shipping charges are based
on the Rate Table noted below which adjusts with the dollar
amount purchased. Depending on the products ordered, it may
not be possible to ship all items at the same time, however,
if such an instance should arise, you will be charged only
one time for shipping.
Order Total
$00.00 - $25.00
$25.01 - $50.00
$50.01 - $75.00
$75.01 - $99.99
$100.00 and Up
|
Shipping Charges
$ 6.45
$ 9.45
$12.45
$15.45
FREE SHIPPING
|
Shipping
Details
Delivery charges are based
on standard ground shipping to one address within the
Continental U.S. The current Rate Table is only valid for
shipping within the 48 mainland States in the US.
We charge a flat $5.00 handling fee on all orders.
Your order is shipped normally within 48-72 hours of receipt. We only ship by UPS Ground, FedEx Ground or USPS Ground unless you request other shipping, you should receive your order within 5 - 7 business
days, once your order is shipped.
Warranty
All products sold on Go Truck Stop has the manufactures warranty. We NEVER
sell used or refurbished products.
If
a product purchased from us has appeared to fail and it is covered by a Manufacturer's
Warranty, we will attempt to help you exercise your rights under the Manufactures
Warranty. It is up to you to contact the manufacturer and get their approval for
an Exchange under their Warranty program. We will need the name and the telephone
number and extension of the person you spoke with or we can not help you.
Christmas Returns Period
Christmas Returns/Exchanges will be accepted till January 1, 2010. Items purchased between October 1, 2009 and December 24, 2009 will be eligible for our Christmas Returns/Exchange Policy ... provided ALL the procedures below are followed. In the case of an item being "Out of Stock" or "Discontinued", GoTruckStop.com will make every effort to replace the item will an item of equal or greater value. All Returns/Exchanges will be for Store Credit Only within this program.
In the case of an item now being offered at a lower price, Store Credit will be issued only up to the amount of the LOWER price.
Returns
GoTruckStop.com's Return Policy is that we will accept returns and issue refunds on items, excluding Electronics, within 15 days of receipt, provided ALL the following conditions are met ...
- A Return Authorization is issued by GoTruckStop.com. If you return an item without first contacting GoTruckStop.com for a Return Authorization, this Return/Refund Policy is void. Any item returned to GoTruckStop.com without a Return Authorization will be refused and returned to the customer. The customer will also be responsible for return shipping fees.
- Item(s) is returned in original box, including all instruction manuals, warranty cards and packing materials. Items must be in re-saleable condition, to be determined by GoTruckStop.com
- Return Shipping is to be paid by customer
- Items may be subject to a 20% Re-Stocking Fee.
- On ALL Electronics purchases (including ... BUT NOT LIMITED TO ... Software, GPS Systems, CB Radios, XM or Sirius Radios, Power Inverters, MP3 Players, 12 Volt Accessories, Refrigerators/Coolers or other Electronic Devices and Products) only store credit will be issued (less shipping costs).
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap) will be subject to a 50% Re-stocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Damaged
Orders
If you order is received
damaged due to shipment, keep the original shipping material and Contact
Us immediately.
If your order packaging
appears damaged upon arrival or has been opened and then taped shut, do not accept
delivery! If you are not there to sign for your package, contact the carrier immediately,
and tell them the driver left a damaged or previously opened package and that
you wish to refuse it. You have 48 hours (two business days) in which to notify
us your order arrived damaged. After 48 hours (two business days) we will not
accept any claims that your order arrived damaged. Damaged orders will be exchanged
for the same product only.
